Terms of Service
1. Acceptance of these Terms
These Terms of Service ("Terms") form a legally binding agreement between you ("you" or "Customer") and Bimerge AI ("Bimerge AI", "we", "our", or "us"). By creating an account, accessing, or using the Bimerge AI Service, you agree to these Terms. If you are accepting on behalf of a company or organisation, you represent that you have authority to bind that entity.
2. The Service
Bimerge AI provides a software-as-a-service platform for creating, scheduling, publishing, and analysing organic social-media content across supported platforms (currently Instagram, Facebook, X (Twitter), LinkedIn, TikTok, and Pinterest), together with AI-powered content assistance, audience analytics, and community-management tooling (the "Service").
We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your own internal business purposes during your subscription, subject to these Terms.
3. Accounts and security
- You must provide accurate registration information and keep it up to date.
- You are responsible for maintaining the confidentiality of your credentials and for all activity under your account.
- You must notify us immediately at security@bimerge.online if you suspect unauthorised access.
- You must be at least 16 years old (or the age of digital consent in your country, whichever is greater) to use the Service.
4. Subscriptions, billing, and refunds
4.1 Plans and prices
The Service is offered on monthly or annual subscription plans listed at bimerge.online/#pricing. Prices are exclusive of applicable taxes, which we calculate and collect via Stripe Tax.
4.2 Free trial
Paid plans include a 14-day free trial. No payment method is required to start the trial. We will not charge you unless you choose to upgrade and provide payment details.
4.3 Auto-renewal
Subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date. You can cancel from Settings → Billing at any time; access continues until the end of the paid period.
4.4 Refunds
We offer a 14-day no-questions-asked refund on first-time monthly subscription payments. After 14 days, fees are non-refundable except where required by law. Annual plans are pro-rated and refunded for the unused months if cancellation is requested within 30 days of purchase.
4.5 Late payment
If a charge fails, we will retry the payment over the following 7 days. If still unpaid, we may suspend or downgrade your account until the balance is settled.
5. Acceptable use
Your use of the Service is also governed by our Acceptable Use Policy, which is incorporated into these Terms. In short, you must not use Bimerge AI to:
- Send spam, mass-unsolicited messages, or content that violates any social platform's terms.
- Post or schedule content that is illegal, defamatory, harassing, hateful, threatening, sexually explicit (where prohibited), or that promotes violence or self-harm.
- Infringe intellectual-property rights, including copyright, trademark, or publicity rights.
- Impersonate any person or entity or misrepresent your affiliation.
- Attempt to reverse-engineer, decompile, scrape, or otherwise circumvent the Service's technical or security measures.
- Use the Service to build a competing product.
You are solely responsible for the content you create, schedule, and publish through the Service.
6. Connected social platforms
When you connect a social-media account to Bimerge AI, you authorise us to interact with that platform's API on your behalf. You remain bound by the relevant platform's terms (Instagram Platform Policy, Meta Platform Terms, X Developer Agreement, LinkedIn Marketing API Terms, TikTok Developer Terms, Pinterest Developer Guidelines). Bimerge AI is not affiliated with or endorsed by any of these platforms.
We are not responsible for changes to platform APIs that may temporarily reduce or eliminate certain features (for example, scheduled-publishing limits set by the platform itself).
7. Intellectual property
7.1 Your content
You retain all ownership rights in the content you upload, create, or generate through the Service ("Customer Content"). You grant Bimerge AI a worldwide, royalty-free, non-exclusive licence to host, store, transmit, display, and process Customer Content solely as needed to provide the Service to you.
7.2 AI-generated content
Subject to applicable law, you own the outputs the AI generates from your prompts and brand voice. You acknowledge that AI outputs may not be unique to you and that similar outputs may be generated for other users from similar prompts. You are responsible for reviewing every AI output before publication.
7.3 Bimerge AI's IP
Bimerge AI, the Bimerge AI logo, all software, models, designs, and underlying technology belong to us or our licensors. These Terms grant you no rights to our IP except the licence to use the Service while your subscription is active.
7.4 Feedback
If you submit feedback or suggestions, you grant us a non-exclusive, perpetual, royalty-free, irrevocable licence to use it to improve the Service.
8. Confidentiality
Each party will protect the other's confidential information using the same degree of care it uses for its own confidential information (no less than reasonable care). Confidential information includes pricing, roadmaps, source code, and any non-public business or technical information disclosed in connection with the Service.
9. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE FROM UNAUTHORISED ACCESS. AI-GENERATED OUTPUTS MAY CONTAIN INACCURACIES — REVIEW THEM BEFORE USE.
10. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL. EXCEPT FOR CUSTOMER'S PAYMENT OBLIGATIONS, EITHER PARTY'S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE FEES PAID BY CUSTOMER IN THE 12 MONTHS BEFORE THE CLAIM AROSE, OR (B) USD $100.
11. Indemnification
You agree to indemnify and hold harmless Bimerge AI and its officers, employees, and agents from any claim, demand, or damages (including reasonable attorneys' fees) arising out of (a) your Customer Content, (b) your use of the Service in violation of these Terms or applicable law, or (c) your violation of any third-party rights.
12. Termination
Either party may terminate the agreement at any time. You can cancel your subscription from the billing settings. We may suspend or terminate your account immediately if you breach these Terms, fail to pay, or use the Service in a way that creates legal or security risk. On termination, your access ends and we delete your data per our Privacy Policy retention schedule. You can export your data at any time before termination.
13. Modifications
We may modify these Terms from time to time. Material changes will be communicated at least 14 days in advance via email and an in-product notice. If you continue to use the Service after the changes take effect, you accept them. If you don't agree, you may cancel before they take effect.
14. Governing law and disputes
These Terms are governed by the laws of [Jurisdiction to be confirmed before launch], without regard to its conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the courts located in that jurisdiction. Where required by law, you may bring claims in the consumer courts of your country of residence.
15. General
- Entire agreement. These Terms, together with the Privacy Policy and any order form, constitute the entire agreement.
- Severability. If any provision is unenforceable, the rest remains in effect.
- No waiver. Our failure to enforce a provision is not a waiver of our right to do so later.
- Assignment. You may not assign these Terms without our consent. We may assign to an affiliate or in connection with a merger or acquisition.
- Force majeure. Neither party is liable for delays caused by events beyond reasonable control.
- Notices. We send notices to your account email; you send notices to legal@bimerge.online.
16. Contact
Bimerge AI
[Registered business address — to be added before launch]
legal@bimerge.online